hl-logosheelift.uk.com – distributor of the Heelift range of products
01986 798120

Terms and Conditions of Sale

1. Parties

Our policy to you the customer is to:

  1. The "Company" means V-M Orthotics Limited.
  2. The "Customer" means the person, firm or company buying goods from the Company to whom the goods are to be invoiced (unless the context otherwise requires) and any person to whom or for the benefit of whom the goods may be delivered.
  3. The "Goods" means the goods described on our invoice.

2. Orders

  1. All orders to be forwarded to the address below.
  2. VAT Exemption - Buyers who qualify for exemption from paying VAT should include a valid VAT exemption certificate (or other documentation approved by the Customs and Excise for the purpose) with each order.

3. Quotations

Any estimate or quotation shall comprise an invitation to treat and will remain open for a period of 8 weeks provided that the Company has not previously withdrawn it.

4. Specification

Every effort is made to ensure our catalogue descriptions and illustrations are clear and accurate. All colours and sizes are approximate. The reproduction of colours is as accurate as photographic and printing processes allow. Due to our policy of continual improvement some products may vary from those described. The company reserves the right to amend the specification, construction and/or design without prior notice. 

5. Prices

  1. All prices quoted are exclusive of Value Added Tax.
  2. The Company reserves the right, to vary the price of the Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport or wages or otherwise.
  3. Prices charged will be those effective at the date of receipt of Customer Order.
  4. Prices quoted supersede all previous prices unless otherwise stated.

6. Payment

  1. Unless the Company otherwise agrees, settlement is due within 30 days of date of invoice to V-M Orthotics Ltd., at the address below.
  2. The Company reserves the right to charge interest on all overdue payments and outstanding balances at the rate of 4% per month.
  3. The Customer shall not be entitled to withhold payment either wholly or in part once the same has become due except where expressly agreed with the Company.

7. Delivery

  1. Unless the Company otherwise agrees, delivery shall be made to the delivery point specified in the Order.
  2. Stated delivery times are no more than an estimate on the part of the Company and shall not be binding upon the Company, which shall not be liable for any costs or damage caused by reason of any delay in delivery.
  3. The Company delivers Monday - Friday, excluding holidays. Orders to be despatched via standard 1st Class Royal Mail that are received before 3.15 pm GMT and are in-stock items will be processed and despatched that same day. Standard orders for in-stock items received after 3.15 pm will be despatched the next business day.
  4. For orders to be delivered via courier placed on non-business days, the order will not be despatched until the next working business day.
  5. PLEASE NOTE: Due to transportation cut-off deadlines, orders requiring delivery by courier need to be received prior to 2.00 pm GMT in order to be despatched that day.
  6. The Company may elect to ship certain products directly from the manufacturer to ensure timely receipt of ordered products. Therefore, customers may expect to receive their order in separate packages.
  7. PLEASE NOTE: that we do not deliver outside the United Kingdom.
  8. The Company reserves the right to make delivery by instalments and to tender a separate invoice in respect of each instalment.

8. Cancellations

  1. No notice of cancellation of an Order shall be valid unless given in writing and agreed to by an authorised representative of the Company.
  2. If written notice of cancellation is received by the Company, the Company reserves the right to levy a cancellation charge up to 50% of the amount of the Order.
  3. If the Contract provides for delivery by instalments, each instalment shall be deemed to be the subject of a separate contract and non-delivery or delay in the delivery of any instalment shall not entitle the Customer to repudiate the contract as regards the balance.

9. Passing of Title

The legal title to the Goods shall not pass to the Customer until all sums due or payable by the Customer to the Company whether in respect of the Goods or otherwise shall have been received by the Company. 

10. Passing of Risk

The risk in the Goods shall pass to the Customer when the Goods are tendered for delivery at the delivery point specified in the Order. In the event that the Goods are collected by the Customer from the Company's works the risk of the Goods shall pass to the Customer when they are loaded onto the vehicle of the Customer or of his carrier or other agent. 

11. Force Majeure

The Company shall not be liable for any loss or damage caused by circumstances beyond the Company's control including but not limited to an Act of God, war, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur the Company might cancel or suspend this contract without incurring any liability for any loss or damage caused. 

12. Notice of Damage, Non-Delivery or Wrong Delivery

  1. If, upon receipt, the goods appear damaged, incomplete or incorrect please indicate on the carrier's documentation and notify our Customer Services Department of the situation no later than 3 days after delivery. If in doubt please sign the carrier's documentation "Unexamined". Should an expected consignment not arrive, please notify our Customer Services Department within 21 days from date of invoice, failing which the Company shall be under no liability for non-delivery.
  2. Any surplus goods delivered shall remain the property of the Company and the Customer shall take all reasonable precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
  3. Under no circumstances shall any goods be returned to the Company without its prior consent, otherwise liability is not accepted. Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned goods that are fit for sale.
  4. The Company is under no obligation to accept goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge will apply, the customer will arrange carriage and pay all freight charges.
  5. Refused Deliveries - We reserve the right to make a carriage charge plus 15% handling charge on all consignments tendered for delivery, which are refused without justification.
  6. Only unused and complete goods may be returned, they must be undamaged current lines in their original packaging, displayed in our most recent catalogue and less than 12 months old. Goods not conforming to these criteria will not be accepted for credit. The company reserves the right to dispose of any non-saleable and uncreditable returned goods.

13. Our Returns Policy for Members of the Public

V-M Orthotics Ltd wants you to be completely satisfied with your order. However, we realise that at times, you may receive an item which doesn't fit or work as expected. Therefore, we will gladly accept returns and exchanges that comply with our return policy. Please read the full Policy below carefully before you make a purchase decision or would like to make a return or an exchange.

  1. Requests for returns or exchanges must be received within 30 days of receipt.
  2. Items returned must be in their original packaging and in unworn and unused condition.
  3. Returned items that have original packaging which is damaged, torn or otherwise in non-original condition are subject to a 50% restocking fee, if the return is accepted at all.
  4. Products that smell of smoke, perfume, lotions, laundry detergent or exhibit traces of pet or human skin, hair and other residue are not returnable nor refundable.
  5. Unless the return is being requested due to a manufacturer's defect or a V-M Orthotics Ltd error in processing the order, original shipping charges are not refundable.
  6. Returns must be delivered back to us using appropriate delivery materials.
  7. Any damage incurred en-route is the responsibility of the customer returning the product.
  8. The filing of any claims with the shipping carrier associated with product damaged during areturn is the responsibility of the customer returning the product. We encourage you to use a reputable courier for returns so you have a tracking number as well as the ability to file a claim in case of damages. Using a non-trackable/non-recordable means of returning your goods is done so at your own risk. We are not responsible for any items lost in transit during a return.

13.1 Footwear, Collars, Wrist or other supportive devices

  1. Due to health reasons, special care needs to be taken when trying on footwear or other skin-contact items ordered from us. If trying on footwear for example, please make sure you do not have any lotion, wounds or open areas on your skin.
  2. Please wear a sock to prevent skin contact with the footwear. If you try on footwear, wrist supports or similar items and they do not fit, you may return them as long as they are:
    • in an unworn and unused condition;
    • clean and without trace of having been worn, are odour free, and, in the original undamaged manufacturer's packaging.

    Please note: Worn and used devices are not returnable unless they have a manufacturer's defect.

13.2 Pressure Care Devices

Due to health reasons, pressure care devices may be returned or exchanged only if they are in unworn and unused condition and if they are in the original manufacturer's packaging. Once opened they cannot be returned or exchanged unless there is a manufacturer's defect. Foam and other devices that have been cut, torn or otherwise display use cannot be returned.

13.3 Requesting a Return

To request a return or an exchange, please call our office on 01986 798 120 You will be requested to provide the following information: Name, Order/Invoice Number, the code(s)/number(s) of the product(s) you are wishing to return or exchange, and the reason for your request to return or exchange.

14. Disputes and Set-Off

Any liability of the Company under the contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these conditions and subject to these conditions the Customer shall not be entitled to withhold or delay payment or exercise any right or set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.

15. Copyright

All copyrights shall remain the property of the Company alone unless otherwise expressly agreed in writing with the Customer.

16. Patent Rights

The Customer warrants that any instructions furnished or given by the Customer shall not be such as will cause the Company to infringe any letters patent or trade mark or other intellectual property right in execution of the Customer's order and shall indemnify the Company against all actions, processing's, costs, claims and such demands arising there from to the extent that such instructions lead to such infringements.

17. Government Charges

The Customer will reimburse the Company for any increase in tax or Governmental charge, or for any new tax or Governmental charge hereafter becoming effective which the Company may be required to pay to any Government upon the sale, production, or transportation of the Goods and which has the effect of increasing the cost of the Goods sold hereunder.

18. Assignment

This contract is personal to the Customer and may only be assigned by it with the prior written consent of the Company.

19. Bankruptcy / Liquidation

If the Customer being an individual (or, when the customer is a firm, any partner in that firm) shall at any time become bankrupt, or having a receiving order made against them or shall make any composition or arrangement with or for the benefit of the creditors or if the Customer, being a company, an order for winding up is made or a resolution for winding up is passed or if a receiver or manager is appointed on behalf of a creditor or otherwise, the Company shall have the right to stop Goods in Transit, to suspend further deliveries and to determine any subsisting contract with the Customer and (in any case where title to the Goods has passed to the Customer but payment is due and has not been made) the Company shall have a lien over the Goods and right of resale provided that any such action shall be without prejudice to any right or claim the Company may have against the Customer.

20. Customer Care

In our quest for continual improvement, we may from time to time monitor and record customer communications. This is for internal training purposes only and the confidentiality of our Customers and their transactions will be fully protected at all times.

21. Company details

V-M Orthotics Ltd
Hubbard's Barn,
Hubbard's Hill,
Suffolk IP17 2LA

Tel: 01986 798 120
email: info@vmorthotics.co.uk
www.heelift.uk.com www.vmorthotics.co.uk

Date: 4th February 2015

This Terms and Conditions of Sale Policy is available on request. If you wish to obtain a copy or would like to discuss its content,
please telephone 01986 798 120.